Terms & Conditions
Stessi Boutique is a sole trader company registered at “Hillside”, Hogs
Hill, Fernhurst, Haslemere, GU27 3HX. Our email address is firstname.lastname@example.org
About our site
To be eligible to purchase goods on this site and lawfully enter into a
contract with Stessi Boutique on this site under English law you must a) be
aged over 18 years b) be the holder of a valid credit/debit card or paypal
The contract between you and Stessi Boutique will be concluded in
Before you place an order please read our terms and conditions carefully. By placing an order with Stessi Boutique you will be deemed to have read, understood and agreed to these terms and conditions. If you are unhappy with any aspect of these, then you should contact us before placing an order.
These terms and conditions and your use of our web site are governed by English law and you agree to submit to the non-exclusive jurisdiction of the English court. This does not affect your non-excludable statutory rights. This website and our terms and conditions have been designed for use within the United Kingdom and under UK law. Whilst we are happy to consider requests for products and enquiries from outside the United Kingdom, we give no warranty, express or implied that the use of this website or the placing of any order through this website from outside the UK complies with any applicable non-UK laws or regulations.
Accordingly, any products or promotions not permitted under your local law are not offered to you.
Placing an order
A contract between the customer and Stessi Boutique for the sale of our
products will only exist once an order has been accepted, processed and
dispatched. This does not affect the customer's statutory rights. A delivery
charge will be added to your order value where appropriate, please see delivery
times and charges.
You will be guided through the order purchase process by a series of
simple instructions and will have the opportunity to review your order and
confirm it is correct prior to order completion. Once you have placed your
order, we will send you an email acknowledgement providing you with your order
details and the value of your order, which has been debited to your
debit/credit card/paypal account.
This is not an order acceptance from
Unless we have notified you that we cannot accept your order or you have
cancelled your order in accordance with our cancellation procedure, our acceptance
of your order and the completion of the contract between Stessi Boutique and
yourself will take place when we have dispatched the ordered goods to you.
To cancel an order that has already been dispatched, you will need to follow the returns procedure.
We may not accept your order if an item is out of stock, we are unable
to obtain authorisation on your payment, we suspect fraudulent activity or a
identify a product or pricing error.
Prices and availability of goods are
subject to change without notice. Every effort is made to ensure that this will
If we are unable to complete your order following our order
acknowledgement we will contact you by telephone or email advising you of this.
If you require any help with your order, please email us at email@example.com
Our standard delivery cost is £3.99 or
free on all orders over £50 for all UK mainland orders. For all other locations, please email us
for a delivery quote. All dates
quoted for delivery are estimated delivery dates only and may be subject to
change and we can accept no liability (whether direct or indirect) for delivery
at any time other than the estimated date for delivery.
All orders should be
dispatched within 3 working days of the order being placed. Our chosen delivery
service is MyHermes who estimate that delivery takes approximately 3-5 working
days. Any delivery timescales are approximate.
Orders may be delivered in more
than one part. We do not accept any liability for a delay in delivery caused by
third parties, weather conditions or any other reason outside of our reasonable
The Right to Cancel.
You may cancel your order (once accepted by us) for any reason up to 14
calendar days after receipt of goods. The cancellation period will expire after
14 days from receipt of goods. To exercise the right to cancel you must inform
us of your decision to cancel by a clear statement. Please put your
cancellation in writing and email us at firstname.lastname@example.org.
you can complete a model cancellation form which is provided below to comply
with the Consumer Contracts (Information, Cancellation and Additional Charges)
Please complete the form and return it
Stephanie House, Stessi Boutique, Hillside, Hogs Hill, Fernhurst,
Haslemere GU27 3HX email@example.com
I/We[*] hereby give notice that I/we[*] cancel my/our contract of sale
of the following goods
Ordered on/received on[*]
Order reference number (as shown on dispatch note)
Name of Consumer(s)
Address of Consumer(s)
Signature of consumer(s) (only if this
form is notified on paper)
If you do cancel the contract within this time any payments made by you will be refunded in full including the delivery charge within 14 days of receipt of returned goods. Or 14 days after the day your provide evidence that you have returned the goods. (Please note we will not reimburse supplementary costs arising if you choose a type of delivery other than the least expensive type of standard delivery offered by us.)
To meet the cancellation
deadline it is sufficient for you to send your communication concerning your
exercise of right to cancel before the cancellation period has expired. Please
note the returned goods must be in a saleable condition.
We may make a
deduction from the reimbursement for loss in value of any goods supplied if the
loss is the result of unnecessary handling by you. We will make the
reimbursement using the same means of payment as you used for the initial
transaction, unless you have expressly agreed otherwise.
If you are not entirely happy with the products that you have chosen you
may return them to us within 28 days of receipt. We will be more than happy to
offer you an exchange provided that the products are returned complete, in
perfect condition, unused, and with the original packaging.
cannot accept items for a refund or exchange if they have been damaged. Please
note unless the goods are faulty the cost of returning the goods must be met by
the customer and they will not be reimbursed for the cost of postage by Stessi
Unless faulty, earrings cannot be returned. This
is due to hygiene reasons and does not affect your statutory rights.
How to make a Return
For all returns, except where the item is faulty, you will be required
to arrange and pay for the return of the products to us.
To return any products
to us, please: Complete the reverse side of the invoice/delivery note (which
comes with your order) and make a note of what you would like to exchange it
Pack the items back in the parcel in the same way as they were dispatched
to you, enclose a copy of the invoice/delivery note and send it back to
Returns, Stessi Boutique, Hillside, Hogs Hill, Fernhurst, Nr Haslemere, Surrey
When returning items you are strongly recommended to obtain proof of
posting. We cannot accept responsibility for parcels lost in transit.
only refund or provide an exchange for the costs of postage where the item
returned is faulty. Please note when exchanging items, there will be a new
delivery charge for the exchanged items.
To return any faulty products to us, please: Complete the reverse side of the invoice/delivery note (which comes with your order) and clearly mark whether you would like a refund or exchange.
Pack the items back in the parcel
in the same way as they were dispatched to you, enclose the invoice/delivery
note and send it back to Returns, Stessi Boutique, Hillside, Hogs Hill,
Fernhurst, Nr Haslemere, Surrey, GU27 3HX.
When returning items, you are
strongly recommended to obtain proof of posting. We cannot accept
responsibility for parcels lost in transit. We will only refund or provide an
exchange for the costs of postage if the item returned is faulty.
Payment and Taxes
We accept online payment in a secure environment by credit card or debit
card. We currently accept payments by Paypal,
MasterCard, Maestro, Visa, Visa Debit and Visa electron.
All transactions are shown in £ sterling. All prices quoted on this website are accurate at the time of publication and are quoted in £ sterling and where appropriate are inclusive of UK sales tax (VAT) at the current rate but exclusive of delivery charges.
If your order is being dispatched to a destination outside the
European Community (EC) then your sales tax will be zero. If your order is
being sent to a member state of the EC then the selling price will include VAT
at the current rate.
The current rate of VAT is 20%. Any customs or import
duties levied once the package reaches your destination country will be your
responsibility as we have no control over these charges and cannot predict
You may pay using any of the above methods. By making a payment you
confirm that the credit or debit card that is being used is yours. All
credit/debit cardholders are subject to violation checks and authorisation by
the card issuer. If the issuer for any reason refuses to authorise payment to
us, pre or post payment, we will not be liable for a delay or cancellation of
Acceptance of Goods
When you receive your goods, you must inspect them carefully. You will
have deemed to have accepted them unless you notify us that you have cancelled
your order and/or you return them to us in accordance with our returns
procedure. If you take no such action then we will not be obliged to accept any
rejection of the goods at a later date. Your statutory rights are not affected.
It is our responsibility to supply you with goods that meet your consumer
rights. If you have any concerns that we have not met our legal obligations,
please contact us at firstname.lastname@example.org
Description of Goods
Whilst we take all reasonable care to make sure that all details,
prices, descriptions and images of products on this site are correct at the
time of entry, we cannot guarantee that they are complete or error free. We
endeavour to display through this website all items in our current range. We
aim to hold stock of all styles and sizes whilst a product is active.
The legal ownership of the goods will remain with Stessi Boutique until
full payment has been received. Upon a refund the legal ownership of the goods
will immediately revert to Stessi Boutique.
Once delivery has been completed the risk in goods will be transferred
Your responsibilities & Account
When using this site, you shall comply with our terms and conditions.
You shall act always in accordance with the law, custom and in good faith.
You are responsible for maintaining the confidentiality of your account
and password and for taking all reasonable measure to protect and prevent
access to your account. You agree to accept responsibility for all activities
that occur under your name and password. If you believe your account has been
hacked please contact us immediately. If you forget your password we will reset
it upon request and send it to the email address you supplied to us upon
registration. Your account can be cancelled by emailing us at email@example.com
conditions and governs your visit to this site.
Should you wish to make a complaint, please put it in writing, and post
or email it to the following details: By email to: firstname.lastname@example.org Please reference COMPLAINT
in the subject line
By post to:
Stessi Boutique, Hillside, Hogs Hill, Fernhurst, Haslemere, Surrey GU27
Any complaint made should include:
details of the Complainant (including postal and e-mail address).
subject of the complaint.
of purchase and details of product purchased.
Complaints should be made immediately of the Complainant becoming aware
of the grounds for a complaint.
How We Will Handle Complaints
As soon as a formal complaint has been received, we will aim to
acknowledge receipt within 5 working days. We will look to respond no later
than 4 weeks from receipt of complaint following our investigation.
that if the details of the complaint are not clear and concise and there is
ambiguity about what the subject matter is, the Complainant will be asked to
clarify certain points.